Frequently asked questions¶
About Cadensiq¶
What is Cadensiq?
An outbound email platform. You connect your existing business mailbox, import prospects, describe your offer in plain English, and launch a reviewed, personalized cold email campaign, then handle replies as a team. See Getting started.
Which email providers work with Cadensiq?
Any provider that offers standard SMTP sending and IMAP inbox access, for example your web host's email, business email suites or transactional email services. Cadensiq connects with the server details your provider gives you. See Mailboxes.
Does Cadensiq send from its own servers?
No. Campaign emails go out through your own mailbox, from your own address, and replies land in your own inbox. Only Cadensiq's notification emails to your team come from Cadensiq.
Does it work on a phone or tablet?
Yes. Cadensiq runs in the web browser and the screens adapt to smaller devices. An internet connection is needed.
Is there a drag-and-drop email builder?
No. You write in a simple editor with formatting, links and images, and Cadensiq wraps it in a clean, tested layout. This keeps emails reliable across email apps.
Accounts and access¶
Who can do what?
The Owner controls everything. Managers run campaigns, mailboxes and the team's members. Members work the Leads Sheet and the Inbox, and can review campaigns. See Roles and permissions.
Can other organizations see our data?
No. Every workspace's mailboxes, leads, campaigns, replies and settings are completely separate.
Can Cadensiq staff read our emails?
Not by default. Platform staff are not members of your workspace. If you need help, support can open a time-limited, read-only session that is recorded, and it never reveals passwords or secrets.
How do I hand the workspace over to someone else?
Settings → Organization → Workspace ownership → Transfer ownership. You become a manager. See Organization settings.
Sending¶
How many emails can I send?
Three limits apply together: your plan's monthly allowance, each mailbox's Daily sending limit, and each campaign's daily limit. Messages beyond any limit wait for the next eligible window. See Plans and credits.
Why won't my mailbox send even though the password is right?
A mailbox must be Ready to send: domain ownership, DNS records and a real-message authentication check must pass first. See Sending domains.
Can I change a campaign after launching?
You can pause and resume it. Approved messages are sent exactly as reviewed and aren't rewritten. Before approval, use Edit before approval. For new content, create a new campaign or duplicate a completed one.
What happens when someone replies?
The reply appears in the Inbox and on the campaign's Replies tab, the lead becomes Replied, and their remaining follow-ups are cancelled automatically.
How does unsubscribe work?
Every campaign email includes an unsubscribe link. When a recipient uses it, they see a confirmation page, the lead becomes Unsubscribed, and no campaign will email them again.
What does Uncertain mean?
The connection to your email host dropped at the moment of sending, so Cadensiq can't tell whether the message went out. It doesn't resend automatically, to avoid duplicates. Check your mailbox's Sent folder before choosing Retry this delivery. See Campaign monitoring.
Are open rates accurate?
Approximately. Some email apps block images and some load them automatically, so opens can be missed or over-counted. Replies are a more reliable signal.
Writing assistant and credits¶
What does the writing assistant see?
Only your campaign brief, your business context, the audience description you typed, reference links, the names of the personalization fields your audience has and how many people have them. Never prospect rows, email addresses, private notes, credentials or suppression details. See Writing with AI.
What uses a credit?
Creating a new draft. One draft of a whole sequence uses one credit, even if it has three steps and several options. Editing, saving, reusing and applying drafts are free.
What if I run out of credits?
You can still write and edit by hand, use templates and reuse saved drafts. Credits refresh daily, up to your monthly allowance.
Plans and billing¶
How do I change plan?
The owner opens Subscription, selects Request this plan, and sends the request. The Cadensiq team reviews it and sends an invoice. See Plans and credits.
Can I pay by card in the app?
Not at the moment. Plans are activated after manual payment confirmation.
